Privacy Policy

Last Updated: June 2023

Thank you for choosing Arrowgas Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.arrowgas.co.uk] (the "Site"), and when you use our heating repair, installation, and plumbing services in Staffordshire and nearby areas (the "Services"). Please read this Privacy Policy carefully. By accessing or using our Site or Services, you agree to be bound by the terms and conditions described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you visit our Site or use our Services, we may collect certain personal information from you. The types of personal information we may collect include:

• Contact information, such as your name, email address, phone number, and mailing address.

• Information you provide when you fill out forms on our Site, including the contact form, request a quote form, or any other forms related to our Services.

• Payment information, such as your credit card details, when you make a payment for our Services.

• Information you provide when you communicate with us through email, phone, or any other means.

1.2 Usage Information

In addition to the personal information mentioned above, we may also collect certain non-personal information about your visit to our Site or use of our Services. This may include:

• Device information: We may collect information about the device you use to access our Site or Services, such as your device type, operating system, browser type, and IP address.

• Log information: Our servers automatically record certain information about your use of our Site or Services, including your IP address, browser type, referring/exit pages, and operating system.

• Cookies and similar technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behaviour on our Site. Cookies are small text files that are stored on your device when you visit a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personalized experience on our Site.

2. How We Use Your Information

We may use the information we collect from you for various purposes, including:

• To provide and maintain our Services, including heating repair, installation, and plumbing services.

• To respond to your inquiries, requests, or comments when you contact us via our contact form, email, or phone.

• To process payments for the Services you request.

• To send you important updates or notifications regarding our Services or changes to our policies.

• To personalize your experience on our Site and to deliver content and product offerings tailored to your interests.

• To improve our Site and Services and to better understand how users interact with our Site.

• To detect, prevent, and address technical issues, security breaches, or fraudulent activities.

• To comply with legal obligations or as required by law enforcement.

3. How We Receive and Store Emails

When you contact us via our contact form or email us at [email protected], we receive and store the information you provide, including your name, email address, phone number, and the content of your message. We use this information to respond to your inquiries, provide you with the requested information or assistance, and maintain a record of our communications.

Please note that email communications may not be secure. While we take measures to protect the information you provide, we cannot guarantee the security of any information transmitted to us via email. Therefore, we recommend that you avoid including sensitive or confidential information in your emails to us.

4. How We Protect Your Information

We implement reasonable security measures to protect the confidentiality and integrity of the information we collect. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service providers: We may engage third-party service providers to perform functions on our behalf, such as hosting our Site, processing payments, or sending email communications. These service providers will have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.

• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, government investigation, or as otherwise required by applicable law.

• Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

6. Your Choices

• Opt-out: You may opt out of receiving promotional emails from us by following the instructions provided in those emails. Please note that even if you opt out of receiving promotional emails, we may still send you transactional or administrative messages related to our Services.

• Cookies: You can usually set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly.

7. Third-Party Websites

Our Site may contain links to third-party websites that are not owned or controlled by Arrowgas Ltd. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policies of these websites before providing any personal information to them.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes we make to this Privacy Policy will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates or changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:

Arrowgas Ltd
Email: [email protected]
Phone: 07971 965 752

By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.