Last Updated: June 2023
Information We Collect
1.1 Personal Information
When you visit our Site or use our Services, we may collect certain personal information from you. The types of personal information we may collect include:
Contact information, such as your name, email address, phone number, and mailing address.
Information you provide when you fill out forms on our Site, including the contact form, request a quote form, or any other forms related to our Services.
Payment information, such as your credit card details, when you make a payment for our Services.
Information you provide when you communicate with us through email, phone, or any other means.
1.2 Usage Information
In addition to the personal information mentioned above, we may also collect certain non-personal information about your visit to our Site or use of our Services. This may include:
Device information: We may collect information about the device you use to access our Site or Services, such as your device type, operating system, browser type, and IP address.
Log information: Our servers automatically record certain information about your use of our Site or Services, including your IP address, browser type, referring/exit pages, and operating system.
How We Use Your Information
We may use the information we collect from you for various purposes, including:
To provide and maintain our Services, including heating repair, installation, and plumbing services.
To respond to your inquiries, requests, or comments when you contact us via our contact form, email, or phone.
To process payments for the Services you request.
To send you important updates or notifications regarding our Services or changes to our policies.
To personalize your experience on our Site and to deliver content and product offerings tailored to your interests.
To improve our Site and Services and to better understand how users interact with our Site.
To detect, prevent, and address technical issues, security breaches, or fraudulent activities.
To comply with legal obligations or as required by law enforcement.
How We Receive and Store Emails
When you contact us via our contact form or email us at [email protected], we receive and store the information you provide, including your name, email address, phone number, and the content of your message. We use this information to respond to your inquiries, provide you with the requested information or assistance, and maintain a record of our communications.
Please note that email communications may not be secure. While we take measures to protect the information you provide, we cannot guarantee the security of any information transmitted to us via email. Therefore, we recommend that you avoid including sensitive or confidential information in your emails to us.
How We Protect Your Information
We implement reasonable security measures to protect the confidentiality and integrity of the information we collect. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Sharing Your Information
We may share your information with third parties in the following circumstances:
Service providers: We may engage third-party service providers to perform functions on our behalf, such as hosting our Site, processing payments, or sending email communications. These service providers will have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.
Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, government investigation, or as otherwise required by applicable law.
Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Opt-out: You may opt out of receiving promotional emails from us by following the instructions provided in those emails. Please note that even if you opt out of receiving promotional emails, we may still send you transactional or administrative messages related to our Services.
Our Site may contain links to third-party websites that are not owned or controlled by Arrowgas Ltd. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policies of these websites before providing any personal information to them.
Email: [email protected]
Phone: 07971 965 752
Arrowgas Ltd is a provider of central heating, plumbing, design and installation services in Staffordshire.